Concentrix Hiring Content Moderation | Bangalore

Concentrix is seeking Representative, Operations professionals to join our team in Bangalore. This role involves interacting with customers through inbound/outbound calls, emails, chats, or online platforms to provide customer service and technical support. Candidates selected for Content Moderator roles will play a critical part in maintaining safe and positive online communities by reviewing and moderating user-generated content.

Company: Concentrix
Location: Bangalore, India (Divyasree)
Job ID: R1367138

Key Responsibilities

• Deliver service that meets contractual KPIs and quality standards.

• Clarify customer requirements, probe for understanding, and resolve queries using decision-support tools.

• Listen attentively, show empathy, and build rapport with customers.

• Greet customers in a courteous, professional manner using approved scripts/procedures.

• Maintain working knowledge of client products/services.

• Accurately document, track, and update customer accounts.

• Participate in initiatives to improve customer satisfaction and overall business performance.

• Respond to inquiries using published resources or escalate complex issues to senior staff.

• For Content Moderator roles:

  • Review and moderate sensitive content (text, images, videos).

  • Identify and flag abusive content, including but not limited to violence, extremism, pornography, ultra-graphic material, and content related to religious, sexual, or social behaviors.

  • Ensure reported content complies with client terms of service.

Candidate Profile

• Graduate/Undergraduate in any discipline (as per job requirements).

• Strong customer service orientation and communication skills (written & verbal).

• Strong PC knowledge and computer navigation skills.

• Dependable, detail-oriented, and patient in customer interactions.

• Ability to multi-task, adapt quickly, and work in high-volume environments.

• Comfortable handling repetitive tasks in a fast-paced setup.

• Able to work independently as well as part of a team.

• Flexible to work in rotational shifts.

• Strong problem-solving and probing skills.

Why Join Concentrix?

• Be part of a global leader in customer experience and business solutions.

• Collaborative, inclusive, and growth-oriented work culture.

• Opportunity to develop in customer support and content moderation domains.

• Equal opportunity employer—diverse and respectful workplace.

Important Notice

Concentrix does not charge any recruitment, processing, or placement fees. Beware of fraudulent job offers from unauthorized parties.

📍 Location: Bangalore, India – Divyasree
🕒 Employment Type: Full-Time, Rotational Shifts