Capgemini Hiring Contact Support Group(CSG) | Noida

Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong presence in over 50 countries, Capgemini combines deep industry expertise with innovative technology to help clients navigate the digital landscape with confidence. Known for its collaborative approach and focus on sustainability, Capgemini empowers businesses to harness technology for a more inclusive and connected future.

The company’s core values—honesty, boldness, trust, freedom, team spirit, modesty, and fun—drive a work culture that promotes innovation and continuous learning. Through its Capgemini Exceller program, the company nurtures young graduates, providing them with structured career growth opportunities and hands-on experience in real-world IT environments.

• Capgemini · Noida · Full Time
• Application Deadline: 30 November 2025, 11:59 PM
• CTC: INR 3,00,000 per annum (3.25 LPA including one-time incentive of ₹25,000)

About the Role: Contact Support Group (CSG) – IT Enablers

The Contact Support Group (CSG) forms the backbone of Capgemini’s Cloud & Infrastructure Services (CIS) division. Acting as the first line of defense, the team handles IT infrastructure incidents, service requests, and proactive user support using a blend of traditional and digital communication channels such as email, chat, voice, self-service portals, and AI-driven bots.

As a member of the CSG team, you’ll play a critical role in ensuring smooth IT operations and enhancing customer satisfaction through timely issue resolution, technical troubleshooting, and business intelligence practices. You will be expected to collaborate across teams, manage tickets efficiently, and deliver a world-class support experience to Capgemini’s global clientele.

This role demands flexibility to work in a 24×7 rotational shift model and adapt to diverse client needs across regions and time zones. Candidates must be open to relocation and capable of handling pressure in a fast-paced technical support environment.

Job Description

Key Responsibilities:

• Deliver outstanding customer service and technical support across voice and digital channels including email, chat, and self-service platforms.
• Handle incoming queries efficiently, ensuring customer satisfaction through first contact resolution.
• Analyze and categorize service requests and incidents; manage ticket lifecycle from creation to closure while updating customers regularly on status.
• Troubleshoot and resolve common technical issues related to internet connectivity, password resets, session errors, and user profile configurations.
• Leverage business intelligence tools and ticket data analytics to identify patterns, optimize support processes, and improve service outcomes.
• Engage empathetically with customers—greeting professionally, listening attentively, and offering clear, courteous communication.
• Utilize Capgemini’s AI Bot (CHIP) to improve issue resolution efficiency and customer satisfaction.
• Maintain and update the Knowledge Management database for quicker troubleshooting and improved internal collaboration.
• Enhance service delivery by adopting best practices and continuously contributing to service improvement initiatives.
• Support clients from various industries including telecommunications, financial services, healthcare, and technology sectors.

Roles and Responsibilities

In this position, you will not only provide front-line technical assistance but also represent Capgemini’s commitment to customer-centric service delivery. Your responsibilities will extend beyond problem-solving to include proactive engagement and collaboration with other teams for better service outcomes.

• Customer Management: Build and maintain positive relationships with clients through courteous, effective communication and timely problem resolution.
• Service Delivery: Ensure that services are delivered as per established standards, timelines, and quality parameters.
• Ticket Management: Accurately categorize and prioritize issues, escalating when necessary to maintain high service quality.
• Knowledge Contribution: Contribute to the team’s knowledge base and share insights to foster a learning-oriented environment.
• Business Insights: Use analytics and reporting to identify recurring issues and suggest process improvements.
• Compliance: Adhere to Capgemini’s security policies, privacy guidelines, and client confidentiality standards at all times.

Desired Skills and Competencies

The ideal candidate should possess a blend of strong communication, analytical thinking, and basic technical aptitude. Key skills include:

• Excellent verbal and written English communication skills.
• Good interpersonal skills with the ability to handle customer interactions professionally under pressure.
• Basic computer literacy and understanding of IT fundamentals.
• Strong problem-solving mindset and eagerness to learn new technologies.
• Willingness to work flexible hours, including night shifts and weekends.
• Adaptability to different work environments and openness to relocation.

Educational Qualification

Applicants must be graduating in 2025 with a three-year diploma or undergraduate degree (any discipline). Candidates must have consistent academic performance and should be able to provide valid documentation during the recruitment process.

Location

Job Location: Noida, India

Selected candidates should be ready to relocate based on business requirements and project allocations within Capgemini’s delivery centers across India.

Eligibility Criteria

• Candidates must be Indian citizens.
• Active DigiLocker account and a mobile number linked to Aadhaar are mandatory for the application.
• Only female candidates are encouraged to apply as part of Capgemini’s diversity and inclusion initiative.

Interview and Selection Process

The selection process will be conducted in virtual mode and consists of multiple stages designed to assess both technical and interpersonal competencies:

1. Online Application & Screening: Candidates submit applications via the Capgemini career portal with all required details.
2. Online Assessment: Shortlisted candidates will receive an invitation for an aptitude and communication skills test.
3. Technical/Behavioral Interview: Assessment of troubleshooting skills, customer handling, and adaptability.
4. HR Discussion: Evaluation of overall fitment, work flexibility, and relocation readiness.

Candidates must ensure they have a stable internet connection, webcam, and proper environment for the online assessment and interviews. Shortlisted candidates will receive all necessary instructions via email.

Important Notes

• Only shortlisted candidates will be invited for the assessment and interview rounds.
• Selection and shortlisting are solely at Capgemini’s discretion.
• Participation in the recruitment process does not guarantee a job offer.
• Candidates are responsible for arranging their own devices and connectivity for online evaluations.

Diversity & Inclusion Statement

Capgemini strongly promotes diversity and inclusion at the workplace. The company strives to build a workforce that reflects varied perspectives, backgrounds, and experiences. Female candidates are particularly encouraged to apply for this opportunity, in alignment with Capgemini’s efforts to empower women in technology and IT services.

Why Join Capgemini?

At Capgemini, you’ll have the chance to work with cutting-edge technologies, global clients, and a diverse, collaborative team. You’ll gain exposure to real-time IT service environments, continuous learning opportunities, and a supportive culture that values innovation, work-life balance, and growth. Joining the CSG team offers you a launchpad to start your IT career with one of the world’s most respected technology companies.

Application Process

Interested candidates can apply through the Capgemini Exceller portal or their campus placement cell. Ensure your DigiLocker account is active and your mobile number is linked to Aadhaar before applying.

Application Deadline: 30 November 2025, 11:59 PM

Disclaimer

By applying for this role, candidates acknowledge and accept the prescribed recruitment process. Shortlisting and final selection are at Capgemini’s sole discretion and depend on business needs, available roles, and candidate performance during assessments and interviews.

Join Capgemini – where innovation meets purpose, and your career journey begins.