Accenture Hiring Associate | Mumbai

Are you ready to embark on a journey that combines meaningful work with innovative challenges? Accenture is hiring for the position of Trust & Safety New Associate. If you have a keen interest in safeguarding online communities and ensuring the quality and safety of digital content, this role offers the perfect opportunity to make a difference.

About Accenture

Accenture is a global professional services company renowned for its expertise in digital, cloud, and security solutions. With unmatched experience and specialized skills across more than 40 industries, we offer a comprehensive range of services, including Strategy and Consulting, Technology and Operations, and Accenture Song. Powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, our 699,000 employees serve clients in over 120 countries.

Every day, we embrace the power of change to deliver value and shared success to our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com to learn more about how we innovate and lead in a rapidly evolving world.

Role Overview

As a Trust & Safety New Associate, you will be at the forefront of online content moderation. This role is critical in keeping the internet safe and enhancing the digital experiences of users. You will work directly with user-generated content, including text, images, videos, and audio files, ensuring adherence to platform guidelines and policies.

Key Responsibilities:
  • Content Analysis: Review, classify, and/or remove content in compliance with client guidelines using specific tools and channels.
  • Policy Adherence: Stay updated on and strictly adhere to changing client policies and guidelines.
  • Investigation and Resolution: Investigate and resolve complex content issues and escalate as needed.
  • User Advocacy: Act as an advocate for the online user community, ensuring fairness and objectivity.
  • Process Improvement: Participate in initiatives aimed at improving the quality and efficiency of content moderation processes.
  • Training and Development: Engage in continuous training programs and discussions to optimize performance.
  • Collaborative Engagement: Handle socially sensitive topics professionally to maintain a safe online environment.

Skills and Qualifications

Educational Requirements:
  • Any graduation degree from a recognized university or institution.
  • Strong academic record is preferred but not mandatory.
Experience:
  • 0 to 1 year of experience in content moderation, customer service, or related roles. Prior business process outsourcing experience is a plus.
Desired Competencies:
  • Exceptional communication skills (English proficiency).
  • Strong critical thinking, decision-making, and attention to detail.
  • Ability to analyze and synthesize information from multiple sources.
  • Emotional resilience and stress-management capabilities to handle sensitive content.
  • High affinity for internet platforms and online culture.
  • Cultural awareness and sensitivity to political and social issues in the relevant market/region.
  • Flexibility to work in rotational shifts, including weekends and holidays.
  • Commitment to quality, efficiency, and client satisfaction.
Additional Requirements:

  • Minimum age of 18 years.

  • Willingness to work in Navi Mumbai.
  • Ability to engage with diverse teams and work under dynamic business needs.
Location

  • Navi Mumbai

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Work Environment and Well-Being

Content moderation is a meaningful yet demanding role. At Accenture, we prioritize the health and well-being of our employees. Through our well-being support program tailored specifically for the Trust & Safety community, we provide resources to build resilience and manage stress effectively. This includes opportunities to develop skills that enhance personal and collective well-being.

Why Join Accenture?
Impactful Work:

You’ll play a crucial role in maintaining the safety and integrity of online platforms, ensuring a better digital experience for users worldwide.

Comprehensive Learning:

We offer continuous learning opportunities through certifications, diverse work experiences, and specialized training programs to keep your skills relevant.

Inclusive Culture:

Accenture fosters an inclusive and diverse workplace free from bias. We ensure everyone feels a sense of belonging, respect, and empowerment to do their best work.

Commitment to Innovation:

As a leading organization, we value innovation and encourage creative problem-solving. You’ll work alongside industry leaders and leverage cutting-edge technology to drive positive change.

Recognition as a Top Workplace:

Accenture is consistently acknowledged as one of the World’s Best Workplaces™. Join us and be part of an environment that champions collaboration and excellence.

Equal Employment Opportunity Statement

Accenture is committed to providing equal employment opportunities for all. We make hiring decisions without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other legally protected basis. For more details on how we process your data during the recruiting process, please read Accenture’s Recruiting and Hiring Statement.

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