Zones Hiring Service desk techinician L1 | Remote

Join Zones – Your First Choice for IT!
When it comes to IT solution providers, there are numerous options, but Zones stands apart as a leader in innovative, end-to-end IT service offerings. With over 35 years of expertise and a global presence in more than 120 countries, Zones is dedicated to transforming the way businesses operate.

Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing Services, offering a robust portfolio powered by strong partnerships with global leaders such as Microsoft, Apple, Cisco, Lenovo, Adobe, and others. As a certified Minority Business Enterprise (MBE), Zones prides itself on being an IT partner businesses can trust. With the motto “Consider IT Done,” Zones ensures world-class solutions for its customers.

Position Overview: L1 Service Desk Technician

Location: Remote or Office-Based
Job Type: Full-Time
Shifts: Rotational (24/7)
Experience: 0 – 6 months in IT Support
Education: BSc (IT/Computer), BCA, B.Tech/BE, MCA, M.Tech, MSc (Computer)

As an L1 Service Desk Technician, you’ll provide remote technical support and assistance to customers. The role demands strong technical expertise, effective communication skills, and the ability to resolve issues promptly to ensure client satisfaction.

Key Responsibilities
  • Act as the first point of contact for customers seeking technical assistance via phone, chat, or email.
  • Address global client issues within a 24/7 environment.
  • Troubleshoot and configure desktop hardware and peripherals.
  • Collaborate effectively in a team environment using chat systems like Microsoft Teams or Skype.
  • Work with computer operating systems (Windows), hardware diagnostics, and software troubleshooting.
  • Multitask efficiently and maintain real-time ticket creation and documentation.
  • Follow SLA requirements and escalate unresolved issues as needed.
  • Perform remote troubleshooting using diagnostic techniques and established SOPs/Knowledge Base (KB) articles.
  • Provide accurate information about IT products or services and record events, problems, and resolutions in logs.
  • Follow up with customers to update status and gather feedback for process improvements.
  • Diagnose and resolve basic technical issues quickly and effectively.
What You Bring to the Team
  • Experience: Freshers (up to 6 months in IT Support) are welcome.
  • Technical Knowledge: Strong understanding of computer systems, mobile devices, and other tech products.
  • Problem-Solving Skills: Ability to diagnose and resolve technical issues promptly.
  • Communication: Excellent written and verbal communication skills are mandatory.
  • Team Collaboration: Willingness to work in a team and contribute to a dynamic environment.
  • Adaptability: Flexibility to work rotational shifts, including weekends and holidays.
  • Education: Relevant qualifications in IT or Computer Science (BSc, BCA, BE, MCA, MSc, etc.).
Why Join Zones?

At Zones, your work is more than just a job; it’s an exciting career in an inventive and collaborative culture. We’re committed to fostering a supportive work environment where employees thrive professionally and personally.

Benefits at Zones
  • Comprehensive Medical Insurance: Coverage for unforeseen medical needs.
  • Group Term Life & Personal Accident Cover: For peace of mind in uncertain times.
  • Flexible Leave Policy: Balance work and personal life seamlessly.
  • Performance-Based Rewards: Competitive compensation packages and recognition for outstanding performance.
About Zones

With a presence in over 120 countries, Zones specializes in building digital infrastructures for Fortune 500 companies and mid-sized businesses. Our partnership with leading tech companies allows us to deliver unmatched IT solutions across industries.

Our Core Specialties:

  1. Digital Workplace Solutions: Modernizing the way businesses operate.
  2. Cloud & Data Center: Harnessing cloud technologies for scalable solutions.
  3. Networking and Security: Building robust and secure IT environments.
  4. Professional and Staffing Services: Ensuring businesses have the right talent for their IT needs.
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Important Notice
  • This position requires rotational 24/7 shifts. Candidates must be flexible and committed to the work schedule.
  • Freshers are encouraged to apply, provided they meet the educational qualifications.
  • All communication regarding the application will be conducted through official Zones channels.
Application Process

Step 1: Submit your application via Zones Careers Page.
Step 2: Attend an interview to showcase your skills and qualifications.
Step 3: Complete onboarding to join our innovative team.

Disclaimer
  • Zones reserves the right to modify job descriptions and requirements as necessary.
  • Misrepresentation of qualifications or falsification of information may result in disqualification.
  • Accommodations are available for individuals with disabilities throughout the application and interview process.

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