Ignites hiring Technical support | Bengaluru

We are a leading provider of IT services and consulting, committed to delivering innovative solutions and exceptional support. With a focus on knowledge utilization and system optimization, we aim to empower our clients with reliable technical services.

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Job Description

Role Designation: Technical Support (L1.5)
Employment Type: Full-Time, Permanent
Department: Customer Success, Service & Operations

Key Responsibilities:

• Provide Level 1.5 technical support for service restoration and request fulfillment.
• Analyze and resolve system issues while ensuring minimal downtime.
• Collaborate across teams for best-effort resolution and escalations.
• Proactively learn and develop technical skills to resolve application-related problems.
• Offer insights for problem management to avoid repetitive issues.

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Requirements

Prerequisites:

• Language Proficiency: B2 level (English).
• Experience: Proven experience as a technical support agent with system diagnostics and resolution skills.

Key Skills:

• LAN Troubleshooting, Server Support, Desktop/Laptop Support, Network Support.
• Analytical problem-solving and attention to detail.
• Active listening, questioning, and independent issue resolution.

Educational Qualifications:

• Graduation is not mandatory.

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Salary & Benefits

• Competitive salary: Based on experience and expertise.
• Growth opportunities and skill development programs.
• A collaborative and dynamic work environment.

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Important Notice

• Immediate Joiners Preferred: We are looking for candidates ready to start at the earliest.
• Work Timings: Flexible as per business requirements.
• Location: whitefield, bengaluru

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How to Apply

 Call Pooja: 9886112704
 Call Soumya: 8088720040
 Call HR Ashika: 7829423175